uk9i Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how uk9i ("we", "us", "the Company") collects, uses, stores, shares, and protects personal data belonging to users ("you", "the Player") of the uk9i platform accessible at uk9i.io and any associated mobile or desktop applications.

This Policy applies to all personal data we process in connection with your registration, use of games and betting services, deposits and withdrawals, customer support interactions, and any communications between you and uk9i. By using the uk9i platform, you acknowledge that you have read and understood this Policy.

2 Data Controller

uk9i is the data controller responsible for your personal data processed under this Policy. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us using the details below:

• Email: support@uk9i.io (plain text — not a clickable link)
• Live Chat: Available 24/7 via the uk9i platform
• Response Time: All privacy-related queries acknowledged within 24 hours; substantive response within 30 days

3 What Personal Data We Collect

The personal data we collect about you falls into the following categories, depending on how you interact with the uk9i platform:

Category	Data Collected	When Collected
Identity Data	Full name, date of birth, national ID number (NID), passport number, gender	During registration and KYC verification
Contact Data	Mobile phone number, email address, residential address, district/city (Dhaka, Chittagong, Sylhet, etc.)	During registration and account updates
Financial Data	bKash/Nagad/Rocket/Upay account references, bank account details, transaction history, deposit and withdrawal amounts in Bangladeshi Taka	During payment processing
Account Data	Username, encrypted password hash, account preferences, responsible gaming limit settings, self-exclusion status	During registration and ongoing platform use
Usage Data	Games played, bets placed, session duration, login timestamps, device type, operating system, browser type, IP address	Automatically during platform use
Communications Data	Support chat transcripts, email correspondence, feedback submissions	When you contact our support team
Verification Documents	Scanned or photographed NID, passport, selfie photos, proof of address, bank statements	During KYC or enhanced due diligence checks

4 How We Use Your Personal Data

We process your personal data only where we have a lawful basis for doing so. The lawful bases we rely on are: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate business interests; and (d) your explicit consent where required. The table below sets out our primary processing purposes and the corresponding lawful basis:

Purpose	Lawful Basis
Creating and managing your uk9i account	Contract performance
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer	Contract performance
Verifying your identity and age (21+ requirement) in compliance with KYC obligations	Legal obligation
Fraud prevention, anti-money laundering checks, and suspicious activity monitoring	Legal obligation / Legitimate interests
Providing customer support and resolving disputes	Contract performance / Legitimate interests
Sending transactional communications (deposit confirmations, withdrawal updates, security alerts)	Contract performance
Sending promotional communications about bonuses and offers	Consent (you may opt out at any time)
Responsible gaming monitoring and intervention (e.g., detecting problem gambling patterns)	Legal obligation / Legitimate interests
Platform analytics and performance improvement	Legitimate interests
Compliance with any order, investigation, or request from a competent authority	Legal obligation

5 Cookies and Tracking Technologies

uk9i uses cookies and similar technologies (such as local storage and session tokens) on its platform. These technologies serve the following purposes:

• Essential Cookies: Required for the platform to function. These enable login sessions, game state persistence, and security features. They cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data about how users navigate the platform (pages visited, session length, error encounters). This data is used to improve user experience. No personally identifiable information is transmitted via analytics cookies.
• Fraud Prevention Cookies: Detect unusual access patterns, multiple account creation attempts, and other potentially fraudulent behaviour.

uk9i does not use advertising cookies, retargeting pixels, social media tracking scripts, or any third-party cross-site tracking technology. You may manage cookie preferences via your browser settings; however, disabling essential cookies will prevent you from using the platform.

6 Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to facilitate your transactions.
• Identity Verification Partners: Third-party KYC and age-verification service providers — solely to confirm your identity and compliance with the 21+ age requirement.
• Fraud Prevention and AML Partners: Risk and compliance technology providers that help us detect and prevent fraudulent activity and money laundering.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver game content. These providers do not receive your personally identifiable information.
• Legal and Regulatory Authorities: Where required by law, court order, or request from a competent authority, we may disclose personal data to law enforcement or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Data Retention

uk9i retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account, plus 5 years after account closure (to satisfy anti-money laundering record-keeping requirements).
• Transaction Records: Retained for 7 years from the date of the transaction, in accordance with financial record-keeping regulations.
• KYC and Identity Documents: Retained for 5 years from the date of submission or account closure, whichever is later.
• Customer Support Communications: Retained for 3 years from the date of the interaction.
• Usage and Analytics Data: Anonymised or deleted within 13 months of collection.
• Marketing Consent Records: Retained for the duration of your marketing consent, plus 3 years for compliance evidence.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures. Physical documents (if any) are shredded; digital records are overwritten using industry-standard secure deletion methods.

8 Security Measures

uk9i implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the uk9i platform.
• Encryption of sensitive data fields (including password hashes, NID numbers, and financial references) at rest.
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data, limited to what is strictly necessary for their role.
• Regular independent security audits and penetration testing of the uk9i platform and infrastructure.
• Multi-factor authentication requirements for all staff accessing administrative systems.
• Incident response procedures enabling rapid detection, containment, and notification in the event of a data breach.
• Staff training on data protection and information security, conducted at least annually.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, uk9i will notify affected users without undue delay and no later than 72 hours after becoming aware of the breach.

9 Your Data Rights

As a uk9i user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@uk9i.io with the subject line "Data Rights Request", providing your account username and a description of your request. We will acknowledge your request within 24 hours and respond substantively within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you, together with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 7).
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to us, where processing is based on consent or contract performance.
• Right to Object: You may object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10 Marketing Communications

With your consent, uk9i may send you promotional communications about bonuses, new games, seasonal offers (such as Eid or BPL season promotions), and other platform news. You may provide or withdraw your consent for marketing communications at any time through the following channels:

• Via your account notification preferences settings on the uk9i platform.
• By clicking the unsubscribe link in any marketing email you receive from us.
• By contacting our support team at support@uk9i.io.

Withdrawing marketing consent does not affect your ability to use the uk9i platform or receive essential transactional communications (such as deposit confirmations, security alerts, and withdrawal notifications), which are sent on the basis of contract performance and cannot be opted out of while your account remains active.

11 Children and Minors

The uk9i platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under the minimum age, we will immediately close the account, delete all associated personal data, and reverse any transactions where possible.

If you are a parent or guardian and believe that a minor has registered on the uk9i platform, please contact us immediately at support@uk9i.io. We take underage access extremely seriously and will act without delay upon receiving any such report.

12 Third-Party Links

The uk9i platform does not include links to external third-party websites for general browsing purposes. Any third-party integrations on the platform (such as game providers) are embedded directly and operate under contractual data protection obligations with uk9i. This Privacy Policy does not govern the privacy practices of any third-party company, and uk9i bears no responsibility for data processed independently by third parties outside the scope of our contractual relationship with them.

13 Changes to This Privacy Policy

uk9i reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users by email or by posting a prominent notice on the platform at least 7 days before the revised Policy takes effect. The effective date of the current version is displayed at the top of this page.

Your continued use of the uk9i platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how we protect your data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please contact us using the details below. All privacy-related communications must be submitted in English.

• Email: support@uk9i.io (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Queries: "Privacy Policy Enquiry"
• Live Chat: Available 24/7 on the uk9i platform, response under 3 minutes
• Support Hours: 24 hours per day, 7 days per week, Bangladesh Standard Time (BST, UTC+6)